Shipping policy

Where we ship
Red Top Hub ships to addresses within the United States only. We do not ship internationally.

Processing time
Orders are processed within 2 business days of being placed. Business days are Monday to Friday, excluding US public holidays. Orders placed on weekends or holidays are processed the next business day.

Delivery time
Once your order ships, delivery takes 7–10 business days anywhere in the United States. All orders ship from within the USA through our supplier partners.

Delivery times are estimates. Occasionally delays happen because of carrier issues, weather or peak seasons, but we’ll keep you updated if your order is affected.

Shipping rates

The shipping cost for your order is shown at checkout before you pay.

Order tracking
When your order ships, we’ll email you a tracking number so you can follow it to your door. If you haven’t received tracking within 3 business days of placing your order, contact us.

Multiple packages
Larger fixtures, or orders with several items, may ship in separate boxes and arrive on different days. You’ll get tracking for each package.

Shipping address
Please check your shipping address carefully at checkout. If you notice a mistake, email us right away. We can update the address before the order ships, but not after. We aren’t responsible for orders delivered to an incorrect address entered at checkout.

Damaged packages
If your package arrives damaged, take photos of the box and the item and contact us within 7 days of delivery. We’ll arrange a replacement or refund under our Return & Refund Policy.

Lost or missing packages
If tracking shows your order as delivered but you can’t find it, check around your property and with neighbors, then contact us. We’ll work with the carrier to locate it.

Contact us
Red Top Hub
13993 Highway 12 W, Kosciusko, MS 39090, United States
Email: hello@redtophub.online
Phone: (601) 340-4584