Privacy policy

Red Top Hub (“we”, “us”, “our”) operates this online store. This Privacy Policy explains what personal information we collect when you visit our site or buy from us, how we use it, and the choices you have. By using our site, you agree to the practices described here.

1. Information we collect

Information you give us:

  • Contact details: your name, email address, phone number, and shipping and billing addresses.
  • Order details: the products you buy, order history and any notes you add.
  • Payment information: handled securely by our payment processors. We do not see or store your full card number.
  • Messages: anything you send through our contact form, by email or by phone.
  • Newsletter sign-up: your email address, if you subscribe.

Information collected automatically:

  • Device and usage information: your IP address, browser type, device type, pages viewed, links clicked and how you reached our site.
  • Cookies and similar technologies: small files that keep items in your cart, remember your preferences and help us understand how the site is used (see section 5).

2. How we use your information
We use your information to:

  • process, ship and deliver your orders
  • send order confirmations, shipping updates and tracking numbers
  • handle returns, refunds and customer service requests
  • respond to your questions and messages
  • send newsletters and offers, but only if you have subscribed
  • prevent fraud and keep our site secure
  • improve our site, products and service
  • meet our legal and tax obligations

3. How we share your information
We do not sell your personal information. We share it only as needed to run our store:

  • Shopify: our store is hosted on Shopify, which stores and processes data on our behalf. See Shopify’s privacy policy at https://www.shopify.com/legal/privacy.
  • Payment processors: to process your payment securely.
  • Supplier and fulfillment partners: your name, shipping address and order details go to the US-based supplier partners who ship your order.
  • Shipping carriers: to deliver your order.
  • Service providers: such as email and analytics tools that help us run the store, and only for those purposes.
  • Legal requirements: when required by law, or to protect our rights, our customers or others.

4. Marketing emails
If you subscribe to our newsletter, we’ll send occasional emails about new arrivals and offers. You can unsubscribe at any time using the link at the bottom of any email. Order and shipping emails are part of providing our service and will still be sent.

5. Cookies
We and our service providers use cookies to:

  • make the site work, for example keeping items in your cart
  • remember your preferences
  • understand how visitors use the site

You can block or delete cookies in your browser settings, but some parts of the site, such as the cart and checkout, may not work properly without them. Where available, you can also manage your choices through the Your Privacy Choices link in our footer.

6. Data retention
We keep your personal information only as long as needed for the purposes in this policy. This includes keeping order records for as long as required for tax, accounting and legal purposes. When the information is no longer needed, we delete or anonymize it.

7. Data security
We use reasonable safeguards to protect your information, and payments are processed over encrypted connections. However, no method of transmitting or storing data online is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices
Depending on the state you live in, you may have the right to:

  • ask what personal information we hold about you
  • ask us to correct or delete it
  • opt out of marketing emails
  • opt out of the sale or sharing of personal information for targeted advertising (we do not sell your information)

To make a request, email us at hello@redtophub.online. We may need to verify your identity before responding. We will not treat you differently for exercising your privacy rights.

9. Children’s privacy
Our store is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

10. Third-party links
Our site may link to other websites. We are not responsible for their privacy practices, so please review their policies.

11. Changes to this policy
We may update this Privacy Policy from time to time by posting the new version on this page. Please check it occasionally.

12. Contact us
If you have questions about this Privacy Policy or your personal information, contact us:
Red Top Hub
13993 Highway 12 W, Kosciusko, MS 39090, United States
Email: hello@redtophub.online
Phone: (601) 340-4584