Refund policy
We want you to love your lighting. If something isn’t right, you can return it within 30 days of delivery.
Eligibility for returns
To be eligible for a return, the item must be:
- returned within 30 days of the delivery date
- unused, uninstalled and in the same condition you received it
- in its original packaging, with all parts, hardware, glass and instructions included
We cannot accept returns of items that have been installed, wired, modified or damaged after delivery, unless the item arrived damaged or defective.
How to start a return
Email us at hello@redtophub.online with your order number and the reason for the return. We’ll reply with return instructions and the address to send the item to. Please do not send items back without contacting us first, as returns sent without instructions may not be accepted.
Return shipping costs
- Damaged, defective or incorrect items: we pay for return shipping, and you can choose a replacement or a full refund.
- Change of mind: if you no longer want the item, you pay the return shipping cost. The original shipping charge, if any, is not refundable.
We recommend using a trackable shipping service and packing the item securely, as we can’t be responsible for items lost or damaged in return transit.
Damaged or defective items
Please check your order when it arrives. If an item is damaged, broken, defective or not what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the item and its packaging. We’ll arrange a replacement or a full refund at no extra cost to you.
Refunds
Once we receive and inspect your return, we’ll email you to let you know whether the refund is approved. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take a few extra days to show the refund on your statement.
If you haven’t received your refund after this time, check with your bank first, then contact us at hello@redtophub.online.
Exchanges
We don’t offer direct exchanges. To swap an item for a different one, return the original as described above and place a new order.
Order cancellations
You can cancel your order free of charge any time before it ships. Email us as soon as possible. Once an order has shipped, it can’t be cancelled, but it can be returned under this policy.
Contact us
Red Top Hub
13993 Highway 12 W, Kosciusko, MS 39090, United States
Email: hello@redtophub.online
Phone: (601) 340-4584